Frequently Asked Questions

I need to submit my valid serial number. How can I do that?

In order to submit your valid serial number, please click on the number sign (#) under the 'Manage My Claim' heading, located to the right of each row.

I have uploaded the requested information. Why is the status of my claim still 'missing info'?

If you have ticked "Please send me an email confirming my recent amends to my claim" when submitting any details, you will automatically receive confirmation of the upload.

Please note that, after the upload, a representative will need to review your details. You will receive another email when this is complete.

I have uploaded the requested information. Why is the status of my claim still 'missing info'?

If you have ticked "Please send me an email confirming my recent amends to my claim" when submitting any details, you will automatically receive confirmation of the upload.

Please note that, after the upload, a representative will need to review your details. You will receive another email when this is complete.

I have provided my proof of purchase. Why do you keep asking me to provide it?

The only valid and acceptable proof of purchase is the Sales Invoice or a VAT purchase receipt. You may have provided a delivery note which is not considered as valid proof of purchase.

Note that a valid proof of purchase must clearly show your purchase date, product purchased, store name and total amount paid.

What does 'Claim status' mean?

BEING PROCESSED

This status indicates that your application has been received and is currently being processed by our representatives.

MISSING INFO

This status indicates that data is missing. For example, the serial number provided is not valid or the proof of purchase does not show the date of purchase.  The reason for this status is displayed under the 'Comments' section.

VALID

This status indicates that all data has been provided and the claim has been successfully validated, i.e. you don’t need to provide any additional information in relation to your claim.

INVALID

This status indicates that the claim submission does not comply with the promotional terms and conditions. For example, the purchase was not made within the valid promotional dates. The reason for this status is displayed under the 'Comments' section.

I have provided my proof of purchase. Why do you keep asking me to provide it?

The only valid and acceptable proof of purchase is the Sales Invoice or a VAT purchase receipt. You may have provided a delivery note which is not considered as valid proof of purchase.

Note that a valid proof of purchase must clearly show your purchase date, product purchased, store name and total amount paid.

I have uploaded the requested information. Why is the status of my claim still 'missing info'?

If you have ticked "Please send me an email confirming my recent amends to my claim" when submitting any details, you will automatically receive confirmation of the upload.

Please note that, after the upload, a representative will need to review your details. You will receive another email when this is complete.

This is the only proof of purchase I have been supplied with. I do not have any other document.

Please be advised that your proof of purchase should display date of purchase, product purchased, store/vendor's name and price paid.

This is the only proof of purchase I have been supplied with. I do not have any other document.

Please be advised that your proof of purchase should display date of purchase, product purchased, store/vendor's name and price paid.

What does 'Transaction status' mean?

PROCESSED

This status indicates that the transaction has been organised and no further action is required.

 

REISSUED

This status indicates that the previous transaction was not successful and has been processed again.

 

SETUP/BEING PROCESSED

This status indicates that the claim has been received and is currently being processed. 

 

READY FOR PROCESSING

This status indicates that the claim has been reviewed and approved. It is currently being queued for processing.

 

RETURNED       

This status indicates that the transaction was unsuccessful. This is because the details for the transaction are insufficient.

 

RESENT FOR PROCESSING

This status indicates that the transaction details have been re-confirmed and the transaction is being processed again.

I have provided my proof of purchase. Why do you keep asking me to provide it?

The only valid and acceptable proof of purchase is the Sales Invoice or a VAT purchase receipt. You may have provided a delivery note which is not considered as valid proof of purchase.

Note that a valid proof of purchase must clearly show your purchase date, product purchased, store name and total amount paid.

I cannot upload my proof of purchase.

Your file should not be larger then 4 MB. You can only upload JPG, TIF and PDF. 

Where can I find the serial number of my device?

Please note that the serial number could be found on the paperwork sent from the manufacturer to your Partner.

I cannot upload my proof of purchase.

Your file should not be larger then 4 MB. You can only upload JPG, TIF and PDF. 

This is the only proof of purchase I have been supplied with. I do not have any other document.

Please be advised that your proof of purchase should display date of purchase, product purchased, store/vendor's name and price paid.

I have uploaded my bank details but when I click on the bank transfer details link, it asks me to provide them again.

Your bank details are sensitive information which should not stay visible in your Online Tracking System page. If you have submitted this information successfully, one of our representatives will process it and you will shortly receive a confirmation e-mail.

I need to submit my valid serial number. How can I do that?

In order to submit your valid serial number, please click on the number sign (#) under the 'Manage My Claim' heading, located to the right of each row.

I need to submit my valid serial number. How can I do that?

In order to submit your valid serial number, please click on the number sign (#) under the 'Manage My Claim' heading, located to the right of each row.

Can I make a sales claim after the promotion closes?

The final claim must be submitted no later than 15th of October 2017. Claims will not be accepted after this date and you will forfeit any potential reward.

I cannot upload my proof of purchase.

Your file should not be larger then 4 MB. You can only upload JPG, TIF and PDF. 

I want to change my login details. How can I do that?

In order to change your login details, please click on the  'Update your details'  button, located in the top right of corner of the Online Tracking System.

You will see both 'Change username' and 'Change password' options.

I want to change my login details. How can I do that?

In order to change your login details, please click on the  'Update your details'  button, located in the top right of corner of the Online Tracking System.

You will see both 'Change username' and 'Change password' options.

I need to submit my valid serial number. How can I do that?

In order to submit your valid serial number, please click on the number sign (#) under the 'Manage My Claim' heading, located to the right of each row.

When should I expect my Prepaid Debit Card?

Your prepaid debit card will be issued to you after the first payment has been completed and when your sales claims have been processed after the first month of the promotional period. Please note: You card and your PIN number will arrive separately, for security reasons. Once your card is received, please retain it as any subsequent reward will be automatically uploaded onto the card once the sales for the following month have been approved.

What does 'Claim status' mean?

BEING PROCESSED

This status indicates that your application has been received and is currently being processed by our representatives.

MISSING INFO

This status indicates that data is missing. For example, the serial number provided is not valid or the proof of purchase does not show the date of purchase.  The reason for this status is displayed under the 'Comments' section.

VALID

This status indicates that all data has been provided and the claim has been successfully validated, i.e. you don’t need to provide any additional information in relation to your claim.

INVALID

This status indicates that the claim submission does not comply with the promotional terms and conditions. For example, the purchase was not made within the valid promotional dates. The reason for this status is displayed under the 'Comments' section.

What does 'Claim status' mean?

BEING PROCESSED

This status indicates that your application has been received and is currently being processed by our representatives.

MISSING INFO

This status indicates that data is missing. For example, the serial number provided is not valid or the proof of purchase does not show the date of purchase.  The reason for this status is displayed under the 'Comments' section.

VALID

This status indicates that all data has been provided and the claim has been successfully validated, i.e. you don’t need to provide any additional information in relation to your claim.

INVALID

This status indicates that the claim submission does not comply with the promotional terms and conditions. For example, the purchase was not made within the valid promotional dates. The reason for this status is displayed under the 'Comments' section.

I want to change my login details. How can I do that?

In order to change your login details, please click on the  'Update your details'  button, located in the top right of corner of the Online Tracking System. You will see both 'Change username' and 'Change password' options.

What does 'Transaction status' mean?

PROCESSED

This status indicates that the transaction has been organised and no further action is required.

 

REISSUED

This status indicates that the previous transaction was not successful and has been processed again.

 

SETUP/BEING PROCESSED

This status indicates that the claim has been received and is currently being processed. 

 

READY FOR PROCESSING

This status indicates that the claim has been reviewed and approved. It is currently being queued for processing.

 

RETURNED       

This status indicates that the transaction was unsuccessful. This is because the details for the transaction are insufficient.

 

RESENT FOR PROCESSING

This status indicates that the transaction details have been re-confirmed and the transaction is being processed again.

How do I activate my Prepaid Debit Card?

Your card can be used immediately and can be used everywhere VISA / MasterCard cards are accepted – both in-store and online. This card does not have ATM access but will require the use of your PIN when making purchases.

What does 'Transaction status' mean?

PROCESSED

This status indicates that the transaction has been organised and no further action is required.

 

REISSUED

This status indicates that the previous transaction was not successful and has been processed again.

 

SETUP/BEING PROCESSED

This status indicates that the claim has been received and is currently being processed. 

 

READY FOR PROCESSING

This status indicates that the claim has been reviewed and approved. It is currently being queued for processing.

 

RETURNED       

This status indicates that the transaction was unsuccessful. This is because the details for the transaction are insufficient.

 

RESENT FOR PROCESSING

This status indicates that the transaction details have been re-confirmed and the transaction is being processed again.

Where can I find the serial number of my device?

Please note that the serial number is an alphanumerical sequence and the most common location of the serial number is on a sticker stamped on the base of your device or on your product box.

What is 'Payment Due Date'?

This is the date when you can expect the transaction to be received.

What does 'Claim status' mean?

BEING PROCESSED

This status indicates that your application has been received and is currently being processed by our representatives.

MISSING INFO

This status indicates that data is missing. For example, the serial number provided is not valid or the proof of purchase does not show the date of purchase.  The reason for this status is displayed under the 'Comments' section.

VALID

This status indicates that all data has been provided and the claim has been successfully validated, i.e. you don’t need to provide any additional information in relation to your claim.

INVALID

This status indicates that the claim submission does not comply with the promotional terms and conditions. For example, the purchase was not made within the valid promotional dates. The reason for this status is displayed under the 'Comments' section.

How will I know when funds have been uploaded onto the card?

We will notify you, via the email address you supplied at registration, when funds have been paid onto the card.

What is 'Payment Due Date'?

This is the date when you can expect the transaction to be received.

What does 'Transaction status' mean?

PROCESSED

This status indicates that the transaction has been organised and no further action is required.

 

REISSUED

This status indicates that the previous transaction was not successful and has been processed again.

 

SETUP/BEING PROCESSED

This status indicates that the claim has been received and is currently being processed. 

 

READY FOR PROCESSING

This status indicates that the claim has been reviewed and approved. It is currently being queued for processing.

 

RETURNED       

This status indicates that the transaction was unsuccessful. This is because the details for the transaction are insufficient.

 

RESENT FOR PROCESSING

This status indicates that the transaction details have been re-confirmed and the transaction is being processed again.

What does 'Actual Payment Date' mean?

This is the date when the transaction was actually made.

Please note that for bank transfers it may take a few more days until the amount appears in your bank account.

Where can I find the serial number of my device?

Please note that the serial number is an alphanumerical sequence and the most common location of the serial number is on a sticker stamped on the base of your device or on your product box.

What is the barcode and where can I find it?

The barcode is a universal number assigned to each product model that is manufactured and distributed.

The barcode consists of numbers and a pattern of parallel lines of varying widths, printed on the product package.

What is 'Payment Due Date'?

This is the date when you can expect the transaction to be received.

My product was faulty and the retailer replaced it with a new one. How do I proceed?

We would kindly ask you to provide the new details for the product - proof of purchase and serial number.


If you have already received your incentive, there is no need to return it.

What does 'Actual Payment Date' mean?

This is the date when the transaction was actually made.

Please note that for bank transfers it may take a few more days until the amount appears in your bank account.

What is the barcode and where can I find it?

The barcode is a universal number assigned to each product model that is manufactured and distributed.

The barcode consists of numbers and a pattern of parallel lines of varying widths, printed on the product package.

My product was faulty and the retailer replaced it with a new one. How do I proceed?

We would kindly ask you to provide the new details for the product - proof of purchase and serial number.


If you have already received your incentive, there is no need to return it.

Where can I find the serial number of my device?

Please note that the serial number is an alphanumerical sequence and the most common location of the serial number is on a sticker stamped on the base of your device or on your product box.

I have exchanged my product for another model. How do I proceed?

If you have returned your product and have not received your incentive yet, please select the x-sign (X) under 'Manage My Claim' heading.


If the promotion is still active and the newly purchased product is eligible, please register it by visiting the promotion site.


Please be informed that if you have already received the incentive for the old product you will also need to return it back as outlined in the terms and conditions.

What does 'Beneficiary name' mean?

The beneficiary name (account holder’s name) is the name of the titular of the bank account. It is either a name of a person or a name of a company, organization etc.

I was not happy with the purchase and returned my product to the store. How do I proceed?

If you have returned your product and have not received your incentive yet, please select the x-sign (X) under 'Manage My Claim' heading.


Please be informed that if you have already received the incentive you will also need to return it back as outlined in the terms and conditions.

I have exchanged my product for another model. How do I proceed?

If you have returned your product and have not received your incentive yet, please select the x-sign (X) under 'Manage My Claim' heading.


If the promotion is still active and the newly purchased product is eligible, please register it by visiting the promotion site.


Please be informed that if you have already received the incentive for the old product you will also need to return it back as outlined in the terms and conditions.

How can I be sure that my bank details are being securely stored in your system?

Please be informed that our registration form is highly secured and the transmission of data is encrypted. Our web form and our Online Tracking System security is certified by RapidSSL CA.  Your personal information is being securely stored and can not be accessed by non-authorized parties.

Our web form and our Online Tracking System security is certified by RapidSSL CA.  Your personal information is being securely stored and can not be accessed by non-authorized parties.

Your personal information is being securely stored and can not be accessed by non-authorized parties.

I was not happy with the purchase and returned my product to the store. How do I proceed?

If you have returned your product and have not received your incentive yet, please select the x-sign (X) under 'Manage My Claim' heading.


Please be informed that if you have already received the incentive you will also need to return it back as outlined in the terms and conditions.

What is the barcode and where can I find it?

A barcode is a universal number assigned to each product model that is manufactured and distributed.

It consists of numbers and a pattern of parallel lines of varying widths, printed on the product package.

My product was faulty and the retailer replaced it with a new one. How do I proceed?

We would kindly ask you to provide the new details for the product - proof of purchase and serial number.


If you have already received your incentive, there is no need to return it.

I have exchanged my product for another model. How do I proceed?

If you have returned your product and have not received your incentive yet, please select the x-sign (X) under 'Manage My Claim' heading.


If the promotion is still active and the newly purchased product is eligible, please register it by visiting the promotion site.


Please be informed that if you have already received the incentive for the old product you will also need to return it back as outlined in the terms and conditions.

I was not happy with the purchase and returned my product to the store. How do I proceed?

If you have returned your product and have not received your incentive yet, please select the x-sign (X) under 'Manage My Claim' heading.


Please be informed that if you have already received the incentive you will also need to return it back as outlined in the terms and conditions.